FAQs

Our Price Beat Guarantee applies to like-for-like rental deals offered by other independent car rental operators. It is available only at the time of booking and before the rental’s start date. It does not apply to deals that are part of a promotional offer with the other operator, or to insurance products. Any current offers run by Bespoke Noosa Car Rentals are not applicable to comparable rates. Please note that ‘like-for-like’ means comparable in terms of car type, pick-up and drop-off dates, location(s), T&Cs, and any relevant fees (including additional driver fees) or extra equipment. For example, if the other operator’s price is for a rental with the same pick-up and drop-off locations, but our price includes a one-way fee, this will not be considered like-for-like.

To make a Price Beat claim, please contact our team at admin@bncr.com.au or call 04 66 44 66 44.

Competitors prices must be active/available at the time of booking.

You and any authorised driver must be at least 18 and not over 95 years of age, with a full license and no less than 12 months driving experience. Only registered drivers are authorised and covered by insurance to drive.

Contact our friendly team via email, admin@bncr.com.au or call/text us on 04 66 44 66 44

If Your booking is cancelled less than 72 hours prior to the Start of the Rental, or You fail to notify Us of Your intended cancellation prior to the Start of the Rental and fail to pick up the Vehicle, You will forfeit the deposit and You will be charged the Rental Charges for the Rental Period as booked unless We are able to rent the Vehicle to another renter for an equivalent term and rate.

A cancellation is not effective until acknowledged and confirmed by Us.

Card details are taken at the time of booking guarantee the booking. Payment for the rental is taken on the day or day before collection, along with a $200 security bond.

The authorisation of $200.00 is taken on your card the day the payment is processed.

Your quote will depend on which vehicle, daily rate and optional extras that were selected at the time of booking. Additional extras may include:

• Extra days
• Change in time of pick-up/drop-off
• Age Surcharge
• Child Seats
• Premium Roadside Assistance

You may also be charged for any of the following after the car is returned:

• Damage Excess
• Cleaning Fee
• Refueling Service Fee
• Toll’s

Yes, however it is subject to availability. You do need to contact us as soon as possible to check this, if the car is available payment is processed immediately over the phone to confirm the booking.

Thank you for your booking – when we receive your booking the only contact details provided are your name and mobile number. The booking link allows you to add the rest of your booking details, including; email address, license details, additional drivers, optional extras, insurance coverage, digital rental agreement signatures and license photo.

To verify your identity and driver licence, you will receive a link requesting photos of your licence and a selfie. It only takes a few minutes to complete.

No problem at all, we do have a flat charge of $50 for any additional drivers. The driver can be added via the booking link sent or contact us directly to provide license picture. Once received we will send back a link for the driver to digitally sign the rental agreement.

Either from our central location in Noosa Junction or if you are in the Noosa Area, we offer a complimentary drop-off and pick up service. 

As soon as you are aware of any changes to your travel plans, please contact us immediately on 0466 44 66 44 to advise. We will do our best to accommodate the changes.

The vehicle registration is attached to our LINKT account. All toll charges will be debited from Your nominated credit card within a reasonable time after we receive an invoice from the toll road operator.

If you require roadside assistance there is a QR code on the driver’s side of the windscreen that can be scanned to initial a call out with RACQ. There is also a number for RACQ on the passenger side windscreen you can call – 1800 648 058. Quote vehicle registration.

Contact our team on 04 66 44 66 44 if you require any assistance.
Call out fee is $120.00 unless additional option of ‘roadside assistance’ is included in booking.

Please ensure the safety of all passengers in the vehicle and any other individual involved and report the accident to Police immediately. It is important to collect the details of all parties involved, including:

• a driver licence number;
• vehicle registration plate;
• details of the accident;
• witness statement

We recommend taking a photograph of the driver licence of all drivers involved and recording photographic evidence of the accident including damage to the vehicle or vehicles. Please always be mindful of your safety and the safety of others. Our staff are here to assist in the event of an accident on 04 66 44 66 4

There is generally a grace period of one hour after the date and time set for the cars to return. A charge of $25 per hour, up to one full day’s rental

More than one hour after the date and time set for its return in the Rental Agreement, We will charge You $25 per hour up to one full day’s rental and a further full day’s rental at the standard rate for each 24 hour period or part thereof until the Vehicle is returned to Us; or at any time outside Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Station next opens for business unless We have agreed to an after business hours drop off and it is shown on the Rental Agreement.

A cleaning fee is applicable if the car is not returned in a state other than what it was rented out in.

Contact our team to discuss your circumstances on 04 66 44 66 44 as we understand things change.  

• Roads that are prone to flooding or are flooded;
• Beaches, sand dunes, streams, rivers, creeks, dams and floodwaters;
• Any road where the police or an authority has issued a warning;
• Any road that is closed; and
• Any road where it would be unsafe to drive the Vehicle.

The Vehicle must never be driven or used:

• Outside the states of Queensland or New South Wales; or
• Onto any island that is off mainland Australia, unless We have given Our written permission prior to the Start of the Rental and it is noted on the Rental agreement.

Driving in any of these areas mentioned above void all insurance coverage and violates terms & conditions.

At the start of your hire, an authority amount of $200.00 is held on the credit card. On the day you return the vehicle an electronic message is sent to your bank to release any holding amount. This will not appear as a credit card as the funds have not been held.

Depending on your bank, it can take between two to ten days to release.

If the authorisation is still pending on your credit card after this date, please contact us directly on admin@bncr.com.au or call 0466 44 66 44.